PRIVACY POLICY
Last updated: 8 October 2026
1. General Provisions
This Privacy Policy explains how ENI ATLANTIX (“Atlantix”, “we”, “us” or “our”) collects, uses, stores and protects personal data.
Atlantix is committed to protecting the privacy and personal data of its customers, website visitors and other individuals whose personal data it processes.
This Privacy Policy is prepared in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation — GDPR/RGPD), Portuguese Law No. 58/2019 and other applicable Portuguese and European legislation concerning the protection of personal data.
This Policy applies to personal data collected through:
Website: http://atlantixpro.pt/
Email: Atlantix.pt@gmail.com
Telephone: +351 933 978 155
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2. Data Controller
The entity responsible for processing personal data is:
ENI ATLANTIX
NIF: 325849595
Address: Av. Wenceslau Balseiro Guerra 190 r/c D, 2775-313 Parede, Portugal
Email: Atlantix.pt@gmail.com
Phone: +351 933 978 155
Website: http://atlantixpro.pt/
Hereinafter referred to as “Atlantix” or the “Data Controller”.
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3. Personal Data We Collect
Depending on how you interact with Atlantix, we may collect the following personal data:
* Full name;
* Email address;
* Telephone number;
* Billing address;
* Delivery address;
* Order and purchase information;
* Information provided when contacting Atlantix;
* Information necessary to process payments;
* Information relating to returns, exchanges and complaints;
* Information provided through website forms;
* Technical information relating to website usage, where applicable;
* Information necessary to comply with legal, tax and accounting obligations.
Atlantix only collects and processes personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
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4. Purposes of Processing Personal Data
Atlantix may process personal data for the following purposes:
4.1. Processing Orders
Personal data may be processed to:
* receive and process orders;
* confirm purchases;
* issue invoices;
* process payments;
* arrange delivery;
* communicate with customers regarding orders;
* process returns, exchanges and refunds;
* provide customer service.
4.2. Customer Communication
We may use your contact information to respond to enquiries, requests, complaints and other communications.
4.3. Marketing Communications
Where legally permitted and where the appropriate legal basis exists, Atlantix may use personal data to send:
* newsletters;
* product information;
* special offers;
* promotions;
* information about new products and services.
You may unsubscribe from marketing communications at any time.
4.4. Legal and Accounting Obligations
Personal data may be processed where necessary to comply with tax, accounting, legal, regulatory or other obligations applicable to Atlantix.
4.5. Website Security and Improvement
Technical data may be processed where necessary to maintain website security, prevent fraud, resolve technical problems and improve website functionality and performance.
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5. Legal Basis for Processing
Atlantix processes personal data on the following legal bases, depending on the circumstances:
* Performance of a contract — where processing is necessary to process and fulfil an order or provide a service;
* Legal obligation — where processing is required by applicable legislation;
* Legitimate interests — where processing is necessary for the legitimate interests of Atlantix and does not override the rights and freedoms of the data subject;
* Consent — where consent is required by law.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
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6. Data Retention
Atlantix retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.
Certain personal data may need to be retained for longer periods to comply with tax, accounting, contractual, legal or regulatory obligations.
When personal data is no longer required, Atlantix will delete, anonymise or securely dispose of it, unless applicable law requires further retention.
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7. Sharing of Personal Data
Atlantix does not sell, rent or otherwise commercially distribute personal data.
Personal data may be shared with third parties where necessary and lawful, including:
* payment service providers;
* banks and financial institutions;
* delivery and logistics companies;
* accounting and tax service providers;
* IT and hosting providers;
* website service providers;
* communication and email service providers;
* advertising and analytics providers, where applicable;
* public authorities where required by law.
Third-party service providers may process personal data only to the extent necessary to provide their services and in accordance with applicable data protection legislation.
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8. International Data Transfers
Some service providers used by Atlantix may process personal data outside Portugal or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, Atlantix will ensure that the transfer is carried out in accordance with the GDPR and using an appropriate legal mechanism, such as an adequacy decision, Standard Contractual Clauses or another mechanism permitted by applicable law.
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9. Data Security
Atlantix implements appropriate technical and organisational measures to protect personal data against:
* unauthorised access;
* unlawful processing;
* accidental loss;
* destruction;
* alteration;
* unauthorised disclosure;
* copying or other unlawful use.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
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10. Rights of Data Subjects
Under the GDPR, you may have the right to:
* access your personal data;
* request correction of inaccurate or incomplete personal data;
* request deletion of personal data where legally applicable;
* request restriction of processing;
* object to certain processing activities;
* object to direct marketing;
* request data portability where applicable;
* withdraw consent where processing is based on consent;
* lodge a complaint with the competent data protection authority.
To exercise your rights, please contact:
ENI ATLANTIX
Av. Wenceslau Balseiro Guerra 190 r/c D
2775-313 Parede, Portugal
Email: Atlantix.pt@gmail.com
Phone: +351 933 978 155
The Portuguese supervisory authority for data protection is the Comissão Nacional de Proteção de Dados (CNPD).
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11. Cookies
The Atlantix website may use cookies and similar technologies necessary for the operation, security, functionality, analytics and marketing of the website.
Where required by law, non-essential cookies will only be activated after obtaining the user’s consent.
Users may manage cookie preferences through the available cookie settings on the website.
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12. Third-Party Services
The Atlantix website may use third-party services such as payment providers, hosting providers, analytics services, advertising platforms, communication services and other technical providers.
These providers may process personal data in accordance with their own privacy policies and applicable legislation.
Where required, Atlantix will take appropriate measures to ensure that personal data is adequately protected.
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13. Children’s Data
Atlantix does not intentionally collect personal data from children where such collection is not permitted by applicable law.
If you believe that a child has provided personal data to Atlantix without appropriate authorisation, please contact us.
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14. Changes to this Privacy Policy
Atlantix may update this Privacy Policy from time to time to reflect changes in legislation, technology, services or business practices.
The updated version will be published on the Atlantix website.
The date of the latest update will always be indicated at the beginning of this document.
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RETURN, WITHDRAWAL, EXCHANGE AND REFUND POLICY
Last updated: 8 October 2026
1. General Information
Atlantix is committed to providing high-quality products and professional customer service.
This Return, Withdrawal, Exchange and Refund Policy applies to purchases made from Atlantix and is subject to the mandatory rights granted to consumers under applicable Portuguese and European legislation.
Nothing in this Policy limits or excludes any mandatory consumer rights.
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2. Right of Withdrawal — 14 Days
For distance contracts concluded with consumers, the consumer generally has the right to withdraw from the purchase without providing a reason within 14 calendar days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
This right is subject to the exceptions established by applicable law.
Portuguese legislation provides a 14-day withdrawal period for distance purchases, subject to statutory exceptions. (Diário da República)
To exercise the right of withdrawal, please contact Atlantix:
Email: Atlantix.pt@gmail.com
Phone: +351 933 978 155
The customer should clearly state their decision to withdraw from the purchase and provide the order number or other information allowing the order to be identified.
A customer may also use the applicable statutory withdrawal form where appropriate.
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3. Returning Products
Following the exercise of the right of withdrawal, the customer must return the products within the period established by applicable law.
Products should be returned in appropriate condition, together with their original packaging, accessories and accompanying materials where applicable.
The consumer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as permitted by law.
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4. Products Excluded from the Right of Withdrawal
The statutory right of withdrawal does not apply where a legal exception exists.
Depending on the nature of the product, exceptions may include:
* sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery;
* goods made to the customer’s specifications or clearly personalised;
* other products or circumstances expressly excluded by applicable legislation.
For hygiene and safety reasons, Atlantix may therefore be unable to accept returns of certain opened or used products where a statutory exception applies.
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5. Return Shipping Costs
When a consumer exercises the statutory right of withdrawal, the consumer is generally responsible for the direct cost of returning the goods, unless Atlantix has agreed otherwise or applicable law provides otherwise.
Where a product is defective, damaged or incorrectly supplied, Atlantix will bear the applicable costs in accordance with Portuguese law.
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6. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or does not correspond to the customer’s order, please contact Atlantix as soon as possible.
For faster processing, customers are encouraged to provide:
* order number;
* description of the issue;
* photographs of the product;
* photographs of the packaging, where relevant.
Atlantix will assess the claim and provide an appropriate remedy in accordance with applicable consumer protection legislation.
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7. Legal Guarantee of Conformity
Products purchased from Atlantix by consumers are covered by the applicable legal guarantee of conformity.
Under current Portuguese legislation, movable consumer goods generally have a three-year legal guarantee.
Where a lack of conformity is covered by the legal guarantee, the consumer may have rights including repair or replacement and, where legally applicable, a proportionate reduction of the price or termination of the contract.
During the first two years following delivery of a movable good, Portuguese law generally presumes that a lack of conformity that becomes apparent existed at the time of delivery, unless the contrary is established.
During the third year, the consumer may still exercise their legal rights, subject to the evidentiary requirements applicable under Portuguese law. (Governo de Portugal)
The legal guarantee does not cover situations excluded by applicable law, including defects caused by misuse, accidents or other circumstances attributable to the customer.
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8. Exchanges
Where permitted by law and subject to product availability, Atlantix may offer an exchange.
If the requested replacement product is unavailable, Atlantix will provide the remedy required by applicable law.
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9. Refunds
Where a refund is legally due, Atlantix will generally use the same payment method used for the original transaction, unless another method has been expressly agreed and the customer does not incur any additional costs as a result.
For statutory withdrawals, refunds will be made within the period required by Portuguese law.
Atlantix may, where legally permitted, withhold reimbursement until the returned goods have been received or the customer has provided evidence that the goods have been returned.
Under Portuguese rules governing distance contracts, reimbursement following a valid withdrawal is generally due within 14 days after the trader has been informed of the consumer’s decision, subject to the statutory rules concerning receipt of the goods or proof of their return. (Diário da República)
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10. Consumer Dispute Resolution
Atlantix encourages customers to contact us directly first so that we can attempt to resolve any complaint or dispute quickly and amicably.
Where a consumer dispute cannot be resolved directly, the consumer may have access to an authorised Alternative Dispute Resolution (ADR) entity in Portugal, depending on the applicable rules and territorial competence.
Consumers may also contact the relevant Portuguese consumer protection authorities.
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11. Contact Information
For questions regarding orders, returns, exchanges, refunds, complaints or any other customer service matter, please contact:
ENI ATLANTIX
NIF: 325849595
Address:
Av. Wenceslau Balseiro Guerra 190 r/c D
2775-313 Parede
Portugal
Email: Atlantix.pt@gmail.com
Phone: +351 933 978 155
Website: http://atlantixpro.pt/
We are committed to assisting our customers and resolving issues in accordance with applicable Portuguese and European legislation.
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Last updated: 8 October 2026
